What are the responsibilities and job description for the Used Car Buyer Concierge position at Team Kia of El Cajon?

Job Description

Job Description : Used Car Buyer Concierge

Location : Team Kia of El Cajon

Department : Buying Division

Reports To : Buying Division Manager

Job Summary :

The Used Car Buyer Concierge serves as the first point of contact for customers in the service department, ensuring a seamless and positive experience. This role combines the responsibilities of an automotive service greeter with additional duties related to vehicle appraisal for our buying division. The ideal candidate is customer-focused, detail-oriented, and adept at navigating technology.

Essential Job Functions :

Customer Service :

Greet all customers promptly and professionally upon arrival in the service drive.

Provide information about service appointments, timelines, and processes.
Ensure customers feel valued and attended to throughout their visit.

Vehicle Appraisal :

Conduct visual inspections and appraisals of customer vehicles to determine condition, mileage, and overall value using online appraisal software.

Accurately document and communicate appraisal findings using dealership-approved guidelines.

Appraisal Software Navigation :

Operate appraisal software to input vehicle data, generate appraisals, and retrieve relevant information.

Ensure data accuracy and compliance with dealership standards.

Coordination and Communication :

Act as a liaison between customers, service advisors, and buyers.

Ensure smooth handoffs between departments and timely communication of updates to customers.

Support Duties :

Assist with valet services, such as moving vehicles to and from service bays or parking areas.

Maintain a clean and organized service drive and waiting area.

Qualifications :

Education : High school diploma or equivalent required.

Experience : Prior experience in customer service or the automotive industry preferred.

Skills :

Excellent communication and interpersonal skills.

Proficiency with technology, including appraisal software and basic computer programs.

Ability to multitask and work in a fast-paced environment.

Other Requirements :

Valid driver’s license with a clean driving record.

Ability to obtain a CA Occupational License through the DMV.

Ability to stand, walk, and drive vehicles for extended periods.

Work Environment :

This position is based primarily in the dealership's service area and may involve exposure to outdoor weather conditions. Occasional lifting (up to 25 lbs) and operating vehicles are required.

Why Join Our Team?

At Team Kia of El Cajon, we are committed to providing exceptional customer service and a supportive work environment. As a Used Car Buyer Concierge, you’ll play a vital role in creating a positive and welcoming experience for our customers.

Apply Today!

If you’re passionate about the automotive industry and delivering outstanding service, we’d love to hear from you.

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Used Car Buyer Concierge

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