Service Consultant

Team One Chevrolet, Buick, GMC wants you on their Service Team to deliver the ultimate customer experience!

What We Offer:

• Competitive Compensation
• Medical, Dental and Vision benefits as well as Disability & Life Insurance
• 401k Plan with Employer Match
• Paid Vacations & Sick Time
• Employee Pricing on Vehicle Purchases
• Family Owned and Operated
• Centrally Located

Qualifications:

• Experience in Customer Service/Retail Sales; Automotive Experience
• Exemplary Customer Service & Communication Skills
• Professional, well groomed appearance
• Pre-employment Background Check & Drug Screen Submission

Schedule:

Monday - Friday (9:00am - 6:00pm)

Every fourth Saturday (8:00am - 2:00pm)

Pay details: Ranging from $50k - $80k annually

Job Title: Service Advisor

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes "promised time." Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Explains completed work and all charges to customers.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Maintains a professional appearance.

Keeps work area clean.

Maintains a customer call back sheet for follow up ten days out.

MARGINAL DUTIES include the following. Other duties may be assigned.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Notifies dispatcher of incoming work.

Implements and maintains a service marketing program.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually very loud.

Salary : $50,000 - $80,000