Guest Services Team Lead

Team Outsider Overview

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Position Overview

Reporting to the campground's General Manager, our Guest Services Team Lead is responsible for ensuring we deliver an amazing guest experience at every interaction, and for the supervision of our Guest Services and Activities Team Members.  We’ve never met a stranger who didn’t quickly become a friend.  And, we love to help our guests find what they need, even when they didn't know they were looking for it.  Our guest experience begins and ends with you, from the time a reservation inquiry is made to the time our guests check out.  Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations.

Duties & Responsibilities

• Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful.
• At the direction of our campground's General Manager, lead and supervise the activities of our Guest Services Team Members.
• Greet all guests with a smile and a positive attitude.
• Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
• Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Manage inventory stock counts and cleaning of front office and store, on a regularly scheduled daily, weekly, and monthly basis.
• Coordinate and ensure the safe and successful execution of all on‐site activities, including food service and themed events.
• Promote activities to our guests to increase participation and engagement.
• Contribute ideas for new activities, and ways to improve existing activities.
• Become educated on local and national advertising and discount programs.
• Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds.
• Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag.
• This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities.  Some of these may change, and others may be assigned by your manager at any time, as required.

Experience & Requirements

Physical Requirements

Team Outsider Mission

Team Outsider Values