What are the responsibilities and job description for the Meineke Car Care Service Writer / Assistant Manager position at Team Outsider?
Benefits Include:
- Paid Time Off
- Health Insurance
- Dental Insurance
- 401k With Matching Employer Contributions
- Competitive Compensation - hourly rate plus weekly incentives
- Career Advancement
- Employee Discounts
- Positive Work Environment
- Bi-Weekly Pay
- ASE Testing Fees Covered
- Work-Life Balance, Business Hours 8-6 M-F, 8-5 Sat, Closed Sun
Job Description
- Customer Interaction: Greet customers and provide a warm, welcoming atmosphere. Listen to their concerns, questions, and requests regarding vehicle maintenance or repairs
- Service Recommendations: Evaluate customer concerns and inspect vehicles to identify required repairs or maintenance services. Based on their findings, provide accurate and detailed explanations of necessary work, including cost estimates and timelines
- Service Scheduling: Coordinate appointments and schedule service work to ensure efficient use of resources and meet customer expectations. Manage service timelines and keep customers informed about the status of their vehicles
- Parts and Inventory Management: Collaborate with the management team to ensure required components are available for service jobs. Order parts as needed, track inventory levels, and maintain accurate records of parts usage
- Upselling and Cross-Selling: Identify additional maintenance or repair needs based on customer history, manufacturer recommendations, and vehicle condition. Offer relevant services and products to customers to enhance vehicle performance, safety, and longevity
- Customer Service: Provide exceptional customer service throughout the service process. Address customer inquiries, resolve complaints, and ensure a positive experience by maintaining open lines of communication
- Warranty Claims and Billing: Familiarize yourself with warranty terms and conditions to assist customers with warranty claims. Create accurate repair orders and invoices, ensuring proper documentation and adherence to billing processes
- Administrative Tasks: Complete paperwork, maintain service records, and update customer profiles in the database system. Use computer software and tools to facilitate the service process and generate reports as required
- Team Collaboration: Collaborate with technicians, service managers, and other service advisors to ensure smooth workflow, effective communication, and a cohesive team environment
- Overall, our Customer Service Associates plays a crucial role in providing excellent customer service, managing service operations, and maximizing customer satisfaction
Requirements:
- High school diploma, general education degree, or equivalent
- Valid state-issued driver’s license
- At least two years of experience as an automotive service writer or service advisor
- Comfortable using computers and confident answering the phones
- Experience working with customer support
ABOUT US: Meineke operated by Team Outsider
This Meineke Car Care Center is operated by Team Outsider, where our mission is to deliver extraordinary hospitality to our customers at our rapidly growing portfolio of businesses nationwide. Across all businesses, we are on a mission to be the most hospitable team in the world, and to achieve our mission, we need you!
Our Meineke Customer Service Associates are key members of our automotive repair team, establishing the credibility and reliability of our Car Care Centers. You will ensure customer service and satisfaction by performing effective automotive services.
