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Outpatient Client Services Supervisor

Team Recovery Ohio LLC
Toledo, OH Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/10/2025

Job Description

Job Description

Outpatient Client Services Supervisor

Full-time - First Shift

The Outpatient Client Services Supervisor will oversee the day-to-day operational support of the

the Behavioral Health Technician staff and Receptionist for the outpatient program. This role involves managing, mentoring, and providing support to the technicians and receptionists who assist clients in their recovery process. The supervisor will ensure that all staff adhere to best practices, provide high-quality care to clients, and ensure the building is safe, clean, and supportive of the healing process.

The essential job functions / duties include, but are not limited to :

  • Provide Staff Management

Supervise and provide leadership to the behavioral health technicians and receptionist, including performing duties of role as needed.

  • Conduct regular performance evaluations, and provide feedback for staff development.
  • Facilitate training and orientation for new staff members.
  • Oversee Quality Client Care Delivery
  • Monitor client census and oversee nutrition programs.

  • Assist in planning and execution of special events, including holidays and coffee with clients.
  • Building Oversight :
  • Manage inventory needs in the outpatient setting.

  • Assist in managing office space requests and ensure branding protocols are met.
  • Ensure cleanliness standards are met.
  • Train staff in de-escalation techniques and emergency response protocols.
  • Collaboration :
  • Work closely with multidisciplinary teams, including therapists, nurses, and other care coordination staff, to provide holistic care and support to clients.

  • Collaborate with the environmental services and facilities staff to ensure building cleanliness and safety.
  • Foster a positive work environment that encourages teamwork and effective communication.
  • Coordinate with vendors in the outpatient setting, when applicable.
  • Performance of other duties as assigned.
  • EDUCATION :

    Required : High School Diploma or GED.

    EXPERIENCE :

    Required : Minimum of 1 year of experience in Behavioral Health and SUD treatment.

    Preferred : Minimum of 1 year experience in supervising teams.

    LICENSURE / CERTIFICATION :

    Required : Valid CDCA

    Preferred : , QMHS, and / or CPI Certification

    Preferred : Valid First Aid / CPR, AED, BLS, or ALS Certification

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