What are the responsibilities and job description for the Receptionist - Full-time position at Team Recovery Ohio LLC?
Receptionist
Full-time Mon- Fri 8:00am - 4:30pm
The Receptionist is responsible for ensuring that basic medical office duties are addressed and completed efficiently and promptly. They are expected to remain professional and accurately represent Team Recovery Ohio, LLC while answering phone calls, emails, and assisting all guests and clients. The Receptionist will also assist with the initial stages of treatment and housing intakes, as well as assist the clinical department with administrative and clerical duties (maintaining client/group lists, receiving and sending ROI information, etc.).
Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity including:
- Knowledge of referral procedures and admittance criteria for health care and community providers.
- Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.
- Knowledge and competency in problem solving, stress management, ethics and team building.
- Knowledge and competency in Behavioral Health and substance Use Disorder diagnoses and related symptoms.
- Knowledge and competency in crisis intervention, de-escalation, and calming techniques.
- Knowledge and competency in risk factors for suicide/homicide.
- Knowledge and competency in risk assessment and safety planning.
- Knowledge of addictions and mental health complications.
- Working knowledge of Electronic Medical Records (EMR) systems
- Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, OneNote, Calendar, Outlook, and Teams). Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).
Licensure/Certification:
Preferred: Valid CDCA, QMHS, and/or CPI Certification
Preferred: Valid First Aid/CPR, AED, BLS, or ALS Certification
Education:
Required: High School Diploma or GED.
Preferred: Degree from accredited college or university in a related field of study.
