Operations Manager

SUMMARY: This position is responsible for managing and overseeing all operations activities; ensures that all operations functions are performed in a timely, cost-effective manner consistent with established operations procedures and requirements.

DUTIES AND RESPONSIBILITIES:

• Plans, organizes, and directs production, administrative, and warehouse activities to meet or exceed established production goals in a cost-effective manner.

• Designs, develops, and implements processes that increase yield and/or improve quality for all manufacturing.

• Performs workflow analysis and develops methods for the production team.

• Coordinates with managers and supervisors to establish production and quality control standards.

• Coordinates with customer service manager to resolve all operational customer complaints.

• Develops, implements, and maintains processes, procedures, and programs to improve the safety, productivity, and profitability of the operation.

• Implements and maintains DOT/OSHA and company programs and standards.

• Ensures that employees and managers have the required safety training and are consistently working in a safe manner; develops and implements safety programs to reduce accidents and injuries.

• Coordinates with managers to address organizational needs, equipment utilization and maintenance.  

• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.

• Ensures that operational supplies are on hand and available at all times.

• Ensures that warehouse operations comply with federal, state, local, and/or company policies and regulations.

• Prepares all required reports and correspondence.

• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.

• Identifies, documents, and implements opportunities for continuous improvement.

• Keeps up to date on overall activities of the team, identifies problem areas and takes corrective actions.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 2-3 employees within the Commercial Sales/Service department(s).

• Indirectly supervises 5  employees within the Commercial Sales/Service department(s).

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

• Certificates, licenses and registrations required:       

• Computer skills required: Database Software (Access); Development Software; Internet Software; Manufacturing Software; Payroll Systems; Spreadsheet Software (Excel); Contract Management Systems; Design Software; Human Resource Systems; Inventory Software; Order Processing Systems; Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software. 

• Other skills required: 

  • Demonstrated proficiency in supervising and motivating subordinates.

  • Commitment to excellence and high standards.

  • Excellent written and oral communication skills.

  • Basic competence in subordinates’ duties and tasks.

  • Strong organizational, problem-solving, and analytical skills.

  • Ability to manage priorities and workflow.

  • Proven leadership and business acumen skills.

  • Proven ability to handle multiple projects and meet deadlines.

  • Strong interpersonal skills.

  • Ability to deal effectively with a diversity of individuals at all organizational levels.

  • Good judgment with the ability to make timely and sound decisions.

BENEFITS:

• Medical Insurance with comprehensive coverage with options for health plans (PPO, HMO, etc.)

• Dental Insurance with basic and major dental coverage

• Vision Insurance

• 401(k) Retirement Plan with investment options and retirement planning tools.

• PTO