Relationship Manager

The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). In this role, you will report to the Director of Operations (DOO).

• Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring
• Meets recruiting goals as assigned by DOO
• Responsible for referral/intake process to include onsite visits
• Ensures insurance eligibility and proper authorizations
• Responsible for creating, maintaining, and taking on-call responsibilities
• Attends in services as requested
• Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care
• Ensures accurate processing of payroll through verification with clinical staff
• Assists DOO in achieving financial metric goals
• Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client PHI and company issues
• Performs all other job duties as assigned
  

• High School Diploma required, Bachelor’s degree in Business (preferred)
• Minimum of 1 year management experience in healthcare field, Home Health (preferred)
• Working knowledge of Microsoft Office including Outlook, Excel, and Word
• 
  
•  

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program