What are the responsibilities and job description for the Scheduling Center Agent position at Team TAG Services, LLC?
Aspen Dental has over 1000 locations that are focused on providing dental services to all patients, we focus on breaking down the barriers that make it hard for patients to keep up with their dental health—affordability, transparency, and access. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. At Aspen Dental we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles are just our beginning.
Our full-time and part-time opportunities are now work-from-home. Virtual training classes begin soon so don’t miss your chance to say YES to a career with Aspen Dental and make an impact in people’s lives. You’ll play a key role in helping offices streamline and consolidate practice efficiency, making it easier for dentists to focus on providing quality patient care. You’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patient’s do the same.
Duties:
- Respond to high volume inbound calls while compassionately handling questions/concerns
- Schedule new patient appointments
- Use trained sales techniques to reach company goals of appointments set and customer satisfaction
- Various duties as assigned by the Call Center Leadership team
Requirements:
- High School Diploma or equivalent required
- Access to high speed internet
- Must have Cable/Fiber connect internet (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
- Ability to manage high call volume
- Desire to exceed customer service expectations
- Experience working in a fast paced, customer driven environment
- Previous call center experience a plus
- Bilingual in English and Spanish a plus
Compensation: $14.50/ per hour with the potential for performance based bonuses paid monthly.
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Salary : $15
