What are the responsibilities and job description for the Entry Level Customer Service Associate position at Team Teleta?
At Team Teleta, we take pride in delivering exceptional service and innovative solutions to our customers. With a mission to connect people and businesses through cutting-edge telecommunications, we’ve recently signed a significant contract with Frontier. This exciting partnership has tasked us with executing strategic field sales campaigns to increase revenue and expand customer reach.
As a Customer Service Associate, you will engage directly with customers at their residences, ensuring they have a clear understanding of the products and services available to them while delivering an exceptional customer experience. A Customer Service Associate’s day-to-day responsibilities will include conducting in-person consultations, answering questions, addressing concerns, and assisting customers in selecting the best solutions to fit their needs. You will also be responsible for processing orders, providing follow-up support, and ensuring customer satisfaction. We are looking for motivated individuals who are ready to make an impact and grow with us as Customer Service Associates.
Customer Service Associate Responsibilities:
- Identify their telecommunications needs and recommend tailored solutions that enhance their experience at home.
- Explain the benefits of products and services to customers in person, emphasizing their value and functionality.
- Work as part of the Customer Service Associate team to meet and exceed field sales campaign goals.
- Provide personalized support to foster trust, satisfaction, and repeat business.
- Keep up to date with Frontier’s latest offerings, services, and promotions to provide the best recommendations by attending online seminars and on-site Customer Service Associate meetings with fellow team members.
Customer Service Associate Requirements:
- A genuine desire to understand and fulfill customer needs.
- The ability to connect with diverse customers and explain solutions clearly.
- Motivation to achieve and exceed sales targets while contributing to team success.
- The capability to thrive in a fast-paced and evolving work environment.
- A collaborative spirit and the ability to work well with colleagues to execute sales strategies.
- Willingness to take initiative, solve problems, and go the extra mile for customers.
Job Type: Full-time
Pay: $800.00 - $1,500.00 per week
Benefits:
- 401(k)
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Travel reimbursement
- Vision insurance
Compensation Package:
- Bonus opportunities
- Commission pay
- Performance bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- North Hollywood, CA: Relocate before starting work (Preferred)
Work Location: On the road
Salary : $800 - $1,500
