BDC Representative

We are seeking a highly skilled and customer-focused BDC (Business Development Center) Representative with exceptional phone skills and experience to join our dynamic team.

As a BDC Representative, you will play a critical role in providing outstanding service to our customers and promoting our products and services. This is an excellent opportunity for individuals who thrive in a fast-paced environment and possess a passion for technology and customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism and enthusiasm, providing exceptional service and support.
• Assist customers with inquiries, and account management.
• Schedule appointments, follow up with leads, and ensure timely and accurate information is conveyed to customers.
• Maintain accurate and detailed customer records using our CRM system.
• Meet and exceed sales targets by identifying customer needs and offering appropriate information and services.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in a customer service role, preferably in a BDC or call center environment.
• Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
• Exceptional interpersonal skills and the ability to build rapport with customers.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems and other relevant software applications.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Flexibility to work varying shifts, including evenings and weekends.

We offer competitive compensation, including a base salary and performance-based incentives, as well as comprehensive benefits packages. Join our team and contribute to our mission of delivering exceptional customer experiences while leveraging your skills and knowledge.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application.

Team Toyota is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $35,000 - $50,000