Store Manager

Job Description - Store Manager

Reports to District Manager

Benefit Package includes:

Health/Dental/Vision Insurance

401(k)

Generous Paid Time Off Policy

Employee Discount Program

Paid Training

Store managers are responsible for supervising employees and running their store at a profit. To attract a clientele and move merchandise, managers make sure that their store offers the customer service that satisfies the needs and desires of their guests while aligning with Verizon and TEAM’s sales objectives and initiatives. Store Managers ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day, and excellent customer care standards are met. Store Managers must live within a 40-mile radius within 60 days of starting the position.

The essential physical requirements for this position include, but are not limited to:

Managing and motivating their staff to increase sales and ensure efficiency.

Reviewing sales invoices by your next scheduled shift

Leading by example, personally demonstrating sales success with an emphasis on integrity.

Managing store revenue, including cash handling, deposit log, deposit reconciliation, drawer audits, reconcile discrepancies, PCA’s and VSL’s by the end of your next shift.

Responding to customer complaints and comments within 24 hours or end of next scheduled shift

Drive and Execute Sales and profits in compliance with goals set by TEAM.

Recruiting and taking part in all new hire interviews for your store ensuring your location is running at maximum optimal hours and staffing levels. Days off Monday through Friday entered on your Outlook calendar.

Organize and direct assignments, daily tasks per store checklist and operational needs, guest checklist uploads, trades, check mailbox, ensure sensitive documents are sent in a timely manner.

Maintain, encourage, and possess “ownership mentality” by remaining solution oriented and by being proactive instead of reactive. Business funnel management

Coaching/developing the employees that TEAM had made the decision to hire based on the needs of the business and for the best possible success of the location/business as a whole.

Inspect what you expect. 10% of the work is the plan, 90% is execution.

Be in store for all new hires/setup.

Develop and implement employee performance evaluations and improvement plans on a weekly basis. Encourage store employees to take ownership of their performance and career development plans, on a continued and consistent basis. (Floor management and observe and coach behaviors in real time)

Effectively manage employee turnover. Provide a productive, safe and positive working environment and handle employee issues appropriately by following the chain of command and in a timely manner.

Ensure the interior and exterior of store is maintained to company standards including restrooms.

Utilize labor management tools, including effective scheduling, to maximize productivity, profitability, and margins. Schedule for the needs of the business (if have ASM would not be working same hours as you)

Provide exceptional customer service and ensure the employees also provide the same level of service. 2 Day callback completion, VZ Engage complete (50% by the 15th, 90% by EOM) and manual leads submitted, store phone answered by 3rd ring, store voicemail checked and called back daily.

Communicate, execute, and manage marketing and merchandising programs. Attendance of these events outside of scheduled days is highly encouraged.

Ensure safety of employee through awareness of safety and emergency procedures. Enforcing company policies.

Stay ahead of maintaining adequate store supplies.

Manage all inventory levels, purchase orders, daily counts performed, employee awareness of what’s in stock.

Schedule for and attend all meetings and communicate pertinent information to staff with a sense of urgency.

Responsible for making sure the store is covered for all business operating hours, and there might be times that you are expected to stay late, come in early or cover a shift in the event that the scheduled staff has called off for partial of or the entirety of their shift.

Utilize and maintain company communication such as Outlook and Teams and enforce same expectations with your team. Response, when requested, given by your next scheduled shift as well as reminding employees to meet communication deadlines.

Ensuring that all communication through Teams is being actively monitored & responded to.

Ensuring any late opens or early closes are reported as soon as you’re made aware.

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $60,000 - $150,000