What are the responsibilities and job description for the General Manager position at Team Wow?
General Manager
Sure, we make delicious pizza, and we make it quickly. But we do a lot more than that. We give busy families the chance to catch up over a great meal. We put smiles on our customers' faces when we show up with piping hot food. We get to know our regulars like they're our neighbors. It takes a team to make it all work smoothly, and you could be the lead of that team.
Successful General Managers are responsible for building and leading a team, setting high standards for customer service, maintaining 5-star product quality standards, local marketing and community involvement, exceptional cash handling and inventory standards.
BENEFITS
- Competitive pay with a period (13) based bonus plan
- Flexible hours with 40 available weekly
- Advancement opportunities with a path to ownership!
- PTO and Paid Sick Time
- Employee discount
- Global fit gym network discount
- Health, vision, and dental insurance
- Virtual Mental Health support access
- Life Insurance
- Critical illness, accident, & hospital indemnity insurance
Qualifications
- Login to SmartRecruiters daily to ensure we are hiring the best people possible.
- Review with management team feedback from Director of Operations/District Manager.
- Drive with one driver each week at your store, and give feedback on how he/she can improve efficiency and tips. Train drivers how to smart hustle.
- Review NUSUTUS reports daily and work on getting to zero calls on hold and 90% of calls answered in less than 2 rings.
- Have detailed notes on free items given away daily.
- Maintain load times at 3 minutes or less and wait times at 3 minutes or less.
- Work on driver hustle and in store hustle to get EDT to 18 minutes.
- Maintain 85% DOT
- Team Member Safety comes first.
- Give out daily to do list to strive for impeccably clean & well-maintained restaurants.
- Hire only exceptional people radiating friendliness with a SMILE.
- Maintain Perfect Product in the store.
- Get stores ready to score well on the EOC
- Attend & Participate in weekly GM meetings.
- Report any incidents to your Director of Operations/District Manager immediately, and provide all necessary paperwork to insurance companies.
- You must hire and staff your store to eliminate all overtime.
- Must live in, near or moving to the store’s area.
