What are the responsibilities and job description for the Customer Support Associate position at Teambridge, Inc?
About TeamBridge :
More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.
TeamBridge is the world's first flexible workforce management platform-it's fully composable and built mobile-first, making it easy for companies to mold TeamBridge to the unique shape of their business. TeamBridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling.
With a $28M Series B raised in 2024, TeamBridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, TeamBridge is committed to redefining the industries we partner with.
Job Description
The Customer Support Associate will be the front line of communication for our customers during their journey at TeamBridge, ensuring exceptional service and support. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers succeed. As an early team member, you'll help shape our customer support function and processes from the ground up. This role is full-time (40 hours) but will require flexibility to work "shifts" between 6 : 00 AM PT and 6 : 00 PM PT to accommodate customer needs.
Key Responsibilities
- Gain a deep understanding of our software solutions to provide expert guidance and recommendations tailored to each client's needs.
- Monitor and respond to customer inquiries across support channels promptly and effectively.
- Take customer calls to address and implement their requests.
- Proactively identify opportunities to improve current support processes and implement enhancements.
- Address customer concerns and technical issues, coordinating with internal teams for timely resolution and a positive experience.
- Create and maintain customer-facing resources and documentation.
- Collaborate closely with Customer Success, Engineering, and Product teams to resolve customer issues and provide valuable feedback.
- Drive customer satisfaction, retention, and growth by delivering outstanding service.
Qualifications
What You Need :
Nice to Have :
