What are the responsibilities and job description for the Technical Customer Success Manager (CSM) position at Teambridge, Inc?
About TeamBridge :
More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.
TeamBridge is the world's first flexible workforce management platform-it's fully composable and built mobile-first, making it easy for companies to mold TeamBridge to the unique shape of their business. TeamBridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling.
With a $28M Series B raised in 2024, TeamBridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, TeamBridge is committed to redefining the industries we partner with.
About the Role
As a Technical Customer Success Manager (CSM) at TeamBridge, you will play a pivotal role in driving customer success by serving as a technical advisor and advocate for our clients. You will manage customer relationships, ensuring they get the most value from our platform while identifying upsell opportunities, ensuring smooth renewals, and providing technical guidance. The ideal candidate has experience in a tech-focused environment, strong relationship-building skills, and a deep understanding of how to align technology with business needs.
Key Responsibilities
- Build and Nurture Relationships : Establish and maintain strong, long-lasting relationships with key contacts across client organizations, focusing on technical users and stakeholders.
- Platform Expertise : Become an expert on the TeamBridge Platform and provide technical guidance to customers on how to optimize the platform for their specific needs.
- Account Management : Monitor client accounts to manage customer sentiment, ensure satisfaction, and identify upsell opportunities.
- Contract Management : Manage and negotiate contract renewals, aligning terms with both customer needs and business goals.
- Cross-Team Collaboration : Work closely with internal teams (Sales, Product, Engineering) to advocate for customer needs and contribute to product development and strategy.
- Product Vision : Use customer feedback to drive improvements in service delivery, support, and product enhancements.
- Account Growth & Technical Consultation : Serve as a strategic technical advisor for clients, guiding them through platform integration, customization, and scaling efforts.
- Provide proactive technical consultation to ensure clients maximize value from the TeamBridge platform, identifying opportunities for growth and optimization.
- Collaborate with internal teams to align product capabilities with client objectives, driving long-term account expansion and success.
- Reporting : Prepare and deliver regular reports on account status, technical issues, renewal outcomes, and customer satisfaction.
Qualifications
Experience in delivering customer-focused solutions and technical support for software products.
You have experience working with blue-collar workforce management solutions.
Salary : Competitive salary based on experience, with potential for performance-based incentives.
This role offers a unique opportunity to join a fast-growing company and make a meaningful impact while working with cutting-edge technology. If you're passionate about customer success and enjoy bridging the gap between business and technology, we'd love to hear from you!
