Director Operations Emergency Medicine

External Job Description And Responsibilities

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

Overview

The Director of Operations (DO) serves as the liaison between the client hospital and the regional leadership. The Director of Operations, under the direction of the Senior Vice President (SVP), or other Executive Leader is responsible for operational performance of the contracts their assigned region. The DO’s specific focus is to ensure client and TeamHealth expectations are met. The DO works in a paired leadership model with the Regional Medical Director (RMD.) The DO is the primary TeamHealth contact with the client’s administrative leadership.

Essential Duties And Responsibilities

• Provides management and support for 20 or less contracts/service lines
• Adheres to client retention philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database. Audit CRM to ensure data is accurate
• Establishes and maintains positive relationships with client Web-of-Influence (WOI) members
• Works to achieve client and TEAMHealth operating metric goals
• Knowledgeable about the requirements for each assigned facility and ensure contract compliance.
• Serves as liaison between client and TeamHealth regarding contractual questions or issues
• Collaborates and supports integration efforts within all TH service lines and may serve as primary point of contact as assigned
• Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, revenue cycle, provider enrollment, PSO, compliance, and scribes
• Contributes to development of annual budgets and has shared responsibility for appropriate fiscal management of the practice
• Preparation and validation of all needed scorecards/dashboards to effectively monitor practice performance
• Participates in Business Development activities such as Request for Proposals (RFP), responses, presentations and the negotiation of terms for renewals
• Assists in and when appropriate participates in Monthly Operating Reviews (MOR) as directed by the SVP
• Leads the coordination of new client start-ups in accordance to the TEAMHealth startup standardized process
• Actively involved with provider recruiting and retention process
• Supports and assists the RMD in onboarding of FMDs. Ensures that there is an onboarding process and tools in place to orient new providers. May participate in onboarding as needed
• Participates in provider department meetings with FMD and assists with agenda preparation and distribution of informational materials, as needed
• Provides input to Group Presidents and EVPS in prioritizing contracts for Performance Improvement Consultants resources and deployment, Participates in assigned PIC projects and accepts handoffs for ongoing follow up
• Works proactively to anticipate and manage day to day operational challenges promoting strong, positive client relationships
• Ensures the resolution of client based problems including physician complaints, financial issues, coding/billing issues, operational issues, recruiting issues, etc.
• Establishes and maintains good relationships with hospital support departments, physicians, advanced practice clinicians, primary care physicians and their office staff, and administrative staff to facilitate the operations, development, and growth of hospital based services
• Specifically as it relates to service line, develops and implements business development and retention strategies with primary care, specialty physicians and integrated delivery systems
  
  

Requirements

QUALIFICATIONS / EXPERIENCE:

• Three (3) to five (5) years’ experience in provider or clinical management with proven competency in metric driven operations including process improvement; BS or equivalent preferred
• Excellent verbal and written communication, presentation and negotiation skills
• Strong customer service skills with ability to use tact and diplomacy in dealing with internal and external customers
• Excellent judgment, decision making and critical thinking skills
• Must be self-directed with attention to detail
• Strong accounting/financial management skills; ability to analyze and create complex financial schedules
• Strong, advanced computer skills to include at a minimum; Word, Excel, PowerPoint. Proficiency with spreadsheets, tables, and graphs is required
• Ability to establish priorities and be flexible enough to adapt
• Ability to positively handle confidential information appropriately
• Ability to work in a team environment and work well under pressure
  
  

Job Benefits

TeamHealth offers a competitive benefits package to include Medical/Dental/Vision, 401k, PTO & Holidays.

Location

Remote

Job Category

Administrative, Healthcare

LinkedIn

Yes

Career Builder

Yes

ID

49285BR