What are the responsibilities and job description for the Level III Technician position at TeamLogic IT, Pontiac, MI?

Benefits :

Competitive salary
Paid time off
Training & development

Level 3 Technician

About TeamLogic IT

TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

If you have a background and skillset for IT and a problem solver with a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

If you are a problem solver and relationship builder then join our team focused on helping our customers leverage technology to help drive their success.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills.

The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable and a team player

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Use remote tools and diagnostic utilities to aid in resolving support requests.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Installing and configuring hardware and software components throughout various network infrastructure devices.

Server administration via Active Directory, File & Print services, DNS, DHCP.

Network firewall and switch administration and maintenance.

Ensuring company safety and security standards are met.

Some network and server solution design and architecture.

Requirements

College diploma or university degree in the field of Computer Science and / or 5 years equivalent work experience.

Technical Skills

Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.

Office 365 administration a plus.

Strong understanding of technology and business productivity systems.

NinjaOne RMM and Autotask PSA Experience a plus.

Microsoft Desktop operating systems certification preferred.

CompTIA Net and / or CompTIA Security certifications preferred.

Professional Skills

Excellent customer service skills.

Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

Good problem-solving skills.

Ability to work independently under moderate supervision.

Sales Engineering experience a plus.

Other

Valid Driver License and ability to drive to customer locations when required.

Benefits

Competitive salary and benefits package.

Opportunities for professional development and certifications.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Salary : $70,000 - $90,000

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Level III Technician

What are the responsibilities and job description for the Level III Technician position at TeamLogic IT, Pontiac, MI?

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