What are the responsibilities and job description for the Help Desk Level III Technician position at TeamLogic IT?
- Competitive salary
- Health insurance
- Paid time off
- 401(k)
- Opportunity for advancement
- Training & development
Position Summary
- Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction
- Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
- Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
- Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.
- Manage software as a service licensing and accounts for customers when appropriate.
- Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
- Advanced utilization of RMM Software, AutoTask PSA, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Windows 10 and 11 Operating Systems
- Workstation and Server Hardware
- Printer and Multi-function devices and technologies
- Standard Windows Applications
- Microsoft Office Suite
- Email and Mobile Device connectivity
- Microsoft 365
- Mac OS troubleshooting
- IPv4 and IPv6 technologies
- LAN/WAN connectivity issues
- Microsoft Azure
- Hyper-V, vSphere, Citrix, SQL, and Terminal Services
- Active Directory
- Windows Server2008– 2022
- VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
- High School Diploma or GED (Two years college or equivalent work experience preferred).
- Five or more years of related experience or relevant coursework.
- Three years working in a Technical Support/Service Desk or MSP environment preferred.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
- CompTIA Network required.
- CompTIA Security preferred.
- Valid Florida Driver License and must have a clean driving record.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Salary : $63,000 - $70,000
