What are the responsibilities and job description for the Helpdesk Technician position at TeamLogic IT?
- 401(k)
- Health insurance
- Paid time off
- Training & development
- Be the first point of contact for customers by phone, email, or automated alerts from our remote monitoring and management tool.
- Provide initial triage work on customer issues: clearly define the problem, identify its seriousness, and determine the appropriate response.
- Handle customer issues, keeping the customer up to date with progress and answering any questions they may have.
- Configure and install new workstations.
- Perform network infrastructure troubleshooting.
- Repair, install, manage and support servers, personal computer hardware, and peripherals.
- Monitor and maintain network systems and troubleshoot problems that arise in client networks.
- Follow the Tier 1 process and documentation requirements for all tickets processed.
- Serve as an internal Customer Advocate for the specific clients assigned to you.
- Exceptional customer service and communication skills. Has the ability to articulate technical issues to non-technical people.
- Strong written communication skills in documentation and communicating with customers through multiple platforms.
- Experience following process and familiarity with using CRM systems.
- A college degree in computer science or a related field preferred.
- You must have a good driving record as you may be asked to drive either your own vehicle or a company car on service calls.
- At least one year’s experience (or equivalent education) in the following areas:
- Windows PCs:
- Install and manage Windows operating systems in both Workgroup and Domain environments.
- Set up new PCs and migrate applications/data from old PC to new PC
- Working knowledge of common Windows applications (Office 365, Adobe apps, etc.)
- Troubleshoot and repair common hardware problems to the subassembly level (power supply failure, hard drive failure, video graphics card failures, etc.)
- Windows Servers
- Implement and manage Active Directory and DNS services
- Setup and manage network security and file/folder security
- Manage certificates in Certificate Authority
- Manage print servers
- Exchange Servers
- Configure mail security, e.g. sender policy, recipient filtering, block lists
- Backup/restore mailboxes and public folders
- Database and PST management
- Outlook Web Access
- Other Required Skills
- Virus removal
- Spam counter-attack strategies
- Manage and troubleshoot Local Area Networks
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Salary : $17 - $19
