What are the responsibilities and job description for the Level III Technician position at TeamLogic IT?
- Career Advancement Opportunities
- Professional development & certification reimbursement
- Competitive salary
- Paid time off
- Flexible schedule
- Profit sharing
- Training & development
- Provide technical support for incoming service desk requests via phone, web portal, and email, ensuring timely and effective issue resolution.
- Set up and provision systems for new hires, including hardware and software installation.
- Prioritize and manage incidents and service requests in alignment with defined SLAs and company processes.
- Utilize remote tools and diagnostics to troubleshoot and resolve IT support issues efficiently.
- Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes when remote solutions are not viable.
- Install, configure, and maintain hardware, software, and network infrastructure including firewalls, switches, and security protocols.
- Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP, while performing network and server solution design as needed.
- Conduct preventative maintenance on workstations, printers, and peripherals while ensuring compliance with company safety and security standards.
- College diploma or university degree in the field of Computer Science and/or 8 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Sales Engineering experience is a plus, as well as, UTM firewalls, Kaseya RMM and Autotask PSA.
- Microsoft Server, Microsoft Desktop os, CompTIA Net and/or CompTIA Security certificates preferred.
- Valid Driver License and ability to drive to customer locations when required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Salary : $80,000
