What are the responsibilities and job description for the Operations Technician position at TeamLogic IT?
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- People First Culture
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Healthcare Benefits 401k with Matching Contribution
- Level 2 Support: Address escalated technical issues, maintaining high customer satisfaction and adherence to service agreements.
- Service Requests: Fulfill complex service requests with a deep understanding of IT systems and the ability to offer customized solutions.
- System Builds: Assemble and configure systems including workstations, network gear, cameras, basic servers, and printers to meet company standards.
- Shipping & Receiving: Manage dispatch and receipt of hardware components, accurately tracking inventory movement.
- Inventory Management: Maintain detailed IT inventory records, conduct audits, and ensure equipment availability.
- Service Calls: Perform on-site and remote service calls, resolving technical issues efficiently.
- End User Onboarding/Offboarding: Manage the technical aspects of onboarding and offboarding, facilitating smooth transitions for employees.
- Product Ownership: Own and manage products, overseeing their entire lifecycle from documentation to troubleshooting.
- Project Participation: Contribute to both custom and templated projects, ensuring successful task completion.
- On-Call Rotation: Participate in an on-call rotation for after-hours support, ensuring system reliability.
Qualifications:
- Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 2 years in a technical support role.
- Strong knowledge of computer hardware, software, and networking.
- Excellent problem-solving, organizational, and time management skills.
- Superior verbal and written communication abilities.
- Ability to lift and move heavy equipment as needed.
- Valid driver’s license and willingness to travel for on-site service calls.
Additional Preferred Qualifications:
- Certifications like CompTIA Network , Cisco CCNA, or similar.
- Experience with network monitoring tools (e.g., PRTG, Nagios, SolarWinds).
- Knowledge of VLAN configuration and troubleshooting.
- Familiarity with firewalls, VPNs, and security appliances (e.g., Unifi, SonicWall, Meraki).
- Understanding of switching and routing protocols (e.g., OSPF, BGP, STP).
- Experience with Wi-Fi network setup and management.
- Familiarity with network automation tools (e.g., Ansible, Python).
- Experience with cloud networking (e.g., Azure, AWS).
- Understanding of Quality of Service (QoS) for managing traffic priority.
- Strong skills in network documentation using tools like IT Glue or Confluence.
Flexible work from home options available.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
