Senior IT Support Specialist

Job Description

We are seeking a highly motivated and experienced Senior Support Specialist to join our team. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach. As a Senior Support Specialist, you will be responsible for providing advanced technical support, managing complex issues, and ensuring the highest level of customer satisfaction.

Key Responsibilities:

• Provide advanced technical support to clients, resolving complex IT issues in a timely and efficient manner.
• Manage and prioritize support tickets, ensuring all issues are addressed promptly.
• Collaborate with other IT professionals to diagnose and troubleshoot hardware, software, and network problems.
• Develop and implement best practices for IT support processes and procedures.
• Mentor and train junior support staff, sharing knowledge and expertise.
• Maintain detailed documentation of support activities and solutions.
• Stay up-to-date with the latest technology trends and advancements.
• Onsite and in-office work required
  
  

Qualifications:

• Minimum of 5 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems, networking, and common software applications.
• Strong Knowledge of Microsoft 365 and cloud applications
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified: Azure Administrator) are a plus.
  
  

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
  
  

Company Description

Company Overview:

TeamLogic IT provides a full range of technical services to small and medium sized growing businesses. Our team members are completely focused on guiding clients to the right technical solutions, providing proactive maintenance and ensuring timely/complete repairs when needed. We serve businesses in many vertical markets: Medical, Financial, Schools, Retail, Legal, Manufacturing, Marketing and more.

All our team members must possess:

 A strong personal presence and sincere interest in helping our clients

 Excellent leadership, communication and interpersonal skills

 Strong analytical and problem-solving skills

 Industry Standard Certifications such as: Microsoft, Cisco, and CompTIA

 Relevant job experience

 Valid driver’s license and acceptable driving record

 US Citizenship that can pass extensive background and fingerprint checks

Company Overview: TeamLogic IT provides a full range of technical services to small and medium sized growing businesses. Our team members are completely focused on guiding clients to the right technical solutions, providing proactive maintenance and ensuring timely/complete repairs when needed. We serve businesses in many vertical markets: Medical, Financial, Schools, Retail, Legal, Manufacturing, Marketing and more. All our team members must possess:  A strong personal presence and sincere interest in helping our clients  Excellent leadership, communication and interpersonal skills  Strong analytical and problem-solving skills  Industry Standard Certifications such as: Microsoft, Cisco, and CompTIA  Relevant job experience  Valid driver’s license and acceptable driving record  US Citizenship that can pass extensive background and fingerprint checks