IT Support Technician

About TeamLogic IT

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

With more than 290 locations across North America and more than 1,100 technicians and analysts, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple – we work with clients the way we’d want someone to work with us.

TeamLogic IT has received a number of awards and recognitions in the managed services industry and we’re proud of our reputation for exceptional customer service. Ready to join a leading Managed Services Provider? Contact TeamLogic IT.

Synopsis

The Support Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Support Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Support Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and clients daily.

Support Technician Responsibilities:

· Support incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

· Provisioning and system setup for new hires.

· Use remote tools and diagnostic utilities to aid in resolving support requests.

· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

· Installing and configuring hardware and software components for various network infrastructure devices.

· Install cybersecurity software, remote monitoring and management agents and remote support agents on client endpoints.

· Valid Driver License and ability to drive to customer locations when required.

Support Technician Requirements:

· Two to three years relevant experience. A college diploma or university degree in the field of Computer Science or Management Information Systems considered a plus.

· Microsoft 365 administration experience.

· Exceptional communications and interpersonal skills, with a focus on rapport building, listening, and questioning skills.

· Experience with desktop and server operating systems including Windows, Windows Server and Mac OS.

· Microsoft Entra ID knowledge a plus.

· Some knowledge and understating of networking devices and appliances. Familiarity with Ubiquiti systems a plus.

· Experience with Sophos Intercept X endpoint protection software a definite plus.

· Experience with remote monitoring and management software a definite plus. Experience with NinjaOne desired.

· Excellent customer service skills.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Pleasant Grove, UT 84062 (Required)

Ability to Relocate:

• Pleasant Grove, UT 84062: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $30