General Manager & Technical Event Producer

Primary Function

An experienced and people-first leader, you will lead a team of high performing team of technicians, engineers, and event staff who support large and small scale on-campus event and meeting venues. You will oversee the planning and execution of high-quality, live shows and events in the client’s premium event spaces and digital platforms. Overseeing all aspects of event technology, you will ensure seamless use of advanced audio, video, simultaneous interpretation, lighting, and staging systems to deliver exceptional hybrid, in-person, and digital experiences.

Preferably bilingual in English/Spanish or English/Portuguese, you will manage client and stakeholder relationships, guide event production strategies, build talent and team performance, and leverage analytics to stay ahead of industry trends. Your leadership will foster collaboration, inspire innovation, and empower your team to deliver exceptional results—all while contributing to the evolution of the company and client-site operations.

Duties & Responsibilities

• Provide management and organizational expertise in the field of multimedia and live events encompassing all related disciplines such as operational support, performance tuning, capacity planning, and client service, with knowledge of event infrastructure architecture
• Manage and mentor a staff of nine for superior performance. Ensure that the staff is adhering to client requirements and providing outstanding client experiences. Suggest performance goals for the staff that support the overall objectives of the Client and the goals of the company.
• Consult with internal stakeholders to create solutions for business challenges; Develop recommendations and conclusions from info gathered, and present findings in client meetings
• Attend, observe, and provide oversight of events and productions, ensuring a high standard of service and quality control; following up with remedial action, RCA reports, and constructive advice when there are discrepancies and lapses in operational standards and expected quality
• Ensure ongoing compliance with client’s global event service policies, procedures, and standards, providing continual improvement on best practices for each service area
• Assist client in defining needs or enhancing services using real-time and daily feedback from service operations
• Participate in developing, building, and establishing standardized workflows, processes, tools, and templates
• Provide analytical support to monitor the overall performance of the contract
• Work closely with internal departments to build strong client relationships
• Supervise the repair program to keep systems functional and documenting quality standards, system anomalies, operational procedures, reference materials, and project work
• 8 years direct supervisory experience of full-time staff required
• Manage the AV Help Desk using guidelines in ITIL v3 2011. Owner of Problem Management, Incident Management, Discrepancy Management, and Request Fulfillment processes.
• Ensure the Preventive Maintenance Plan is structured and active
• Manage Performance Indicator results that are used to track the overall performance of the group. Align these indicators with the goals of the client.
• Leveraging company resources, lend strategic insights on service standards, productivity, security compliance, and services execution planning. Consider both efficiency and technological advancement during strategic ideation and planning.
• Work effectively in establishing and maintaining relationships with representatives from multiple disciplines (including other vendors working at the client’s facility)
• Attend planning meetings and provide weekly, monthly and special reports
• Provide solutions throughout the engagement and complete other projects as assigned
  
  
  

Skills & Qualifications

• Candidate must be a proven proactive leader, hands-on mentor, and a team player
• An overall understanding of the live program production process is necessary and a strong sense of urgency in solving customer requests to ensure timely resolution is critical
• Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
• Excellent written and verbal communications skills and a good listener
• Knowledge of state-of-the-art industry multimedia systems and equipment
• Superior knowledge of current industry practices, standards and procedures relevant to live event and audio-visual service
• Well organized and capable of handling multiple assignments calmly under pressure
• Demonstrated project and budget management
• Demonstrated leadership capability and willingness to share knowledge and expertise with others. Capable of coaching managers, mentoring individual contributors, upskilling, managing conflict, and diplomatically sorting challenging situations
• Strong interpersonal skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at different levels in a culturally diverse environment
• Candidate must have a commitment to excellence and continuing education
  
  
  

Education & Experience

• 15 years related work experience in management of live events, video production, broadcast, AV services/IT operations
• 8 years direct supervisory experience of full-time staff required
• Bachelor’s degree in communications, Digital Media, Video Production, Business, or related field required
• AVIXA CTS certification (CTS, CTS-D, and/or CTS-I) preferred
• Commitment to PMP or similar certification preferred
• ITIL Foundation Certification preferred. Expected in the role as part of continuing education.
• Bilingual English/Spanish (French or Portuguese could also be considered) is preferred
  
  
  

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.