XR Operations Technician (Virtual Production Tech)

Primary Function

We are seeking a full time XR Operations Technician (no XR Developers) to work at our clients offices in Bay Area. As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture.

The role will involve working within the XR team managing the creation and distribution of content via multiple methods of outreach such as live streaming, online, pre-records for pr/marketing etc. The ideal candidate will have a knowledge of the XR landscape from a production or creative deployment perspective and exposure to high profile projects. Experience using cloud based production workflows and traditional AV workflows is a benefit.

Pay Range: $90,000 - $98,000 annually

Duties & Responsibilities

• Provides operational support for XR projects; from ‘in headset’ capture to MR and AR workflows.
• Escalate bugs, issues and blockers to appropriate teams and assist with the resolution as needed to maintain service levels.
• Communicates effectively to explain our services to technical and non-technical clients as needed.
• Helps educate and coach clients on XR capabilities for projects and any alternative options to support their requests.
• Develops and delivers new XR workflows to achieve creative briefs.
• Attends regular meetings with cross functional teams.
• Monitors cloud based systems remotely. Troubleshoot as needed and escalate if necessary.
• Supports the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.
• Consistently delivers high quality service to our client and facilitates partners tours of the space.
• Resolves and/or escalates issues in a timely fashion to the line manager.
• Understands how to communicate difficult/sensitive information tactfully.

Skills & Qualifications

• Exposure or proven passion in the XR space.
• Is passionate about developing new workflows and experimenting in the XR space.
• Ability to operate equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting) is a plus.
• Ability to communicate difficult/sensitive information tactfully.
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Web or Internet start-up environments and customer service experience are a plus.
• Self Starter can demonstrate learning and be open to learning.
• Organized.
• Ability to take direction well.

Education & Experience

• 4 years of production technician experience.
• 4 years of producer/project management experience.
• 3 years of leadership experience. A leadership role or experience in managing teams or flex teams.
• Asset workflow management experience is a plus.
• Ability to travel Domestic/ International.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.