What are the responsibilities and job description for the Junior Customer Support Specialist - Clearwater, FL (Portuguese or Spanish Language Required) position at TeamViewer GmbH?
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
Qualifications
Additional Information
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.
