What are the responsibilities and job description for the Customer Retention Specialist (English & Spanish Language Required) - Clearwater, FL position at TeamViewer?
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.
Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.
Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.
- Retain customer renewal accounts and cross-sell into different product groups
- Demonstrate the value of our software vs other competitors
- Answer basic questions about setup and product functionality
- Be able to handle escalated calls or frustrated customers and convert them into satisfied customers
- Convert termination or cancellation requests into win-back opportunities
- Field and promptly respond to email/ticket requests and convert into opportunities
- Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
- Maintain a productivity level that is consistent and at least on average with the team
- College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
- Well-developed written and verbal communication skills, (English and Spanish)
- Bilingual: English & Spanish REQUIRED FOR THIS ROLE
- Negotiation and conflict resolution - the ability to handle escalated customer interactions
- Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
- Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
- Proven record of hitting and exceeding quotas
- Work location, Clearwater, FL (IN OFFICE)
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, casual dress code rules, frequent all Hands and Leadership Lunches
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
