What are the responsibilities and job description for the Customer Support position at Teamware Solutions?
Overview
We are seeking a Customer Support Coordinator to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills and the ability to work collaboratively with various teams.
Responsibilities
- Conduct outbound calls to assist customers with their inquiries and provide necessary information
- Collaborate with the sales team to support customer needs and ensure satisfaction
- Handle customer service inquiries promptly and professionally
- Utilize bilingual skills to assist multilingual customers effectively
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers via phone, email, or in-person
- Analyze customer feedback and provide insights to improve service quality
Qualifications
- Previous experience in customer service or a related field is preferred
- Proficiency in office software applications for data entry and analysis
- Strong communication skills, both verbal and written
- Ability to work well in a team environment and independently
- Fluency in multiple languages is a plus
Job Type: Contract
Pay: $17.60 - $20.00 per hour
Shift:
- Morning shift
Ability to Commute:
- Cincinnati, OH 45202 (Preferred)
Ability to Relocate:
- Cincinnati, OH 45202: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
