What are the responsibilities and job description for the Desktop Support Technician position at Teamware Solutions?
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.? Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.? Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.? Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.? Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Job Type: Contract
Pay: $21.85 - $25.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Grand Rapids, MI 49503 (Required)
Ability to Relocate:
- Grand Rapids, MI 49503: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
