What are the responsibilities and job description for the Desktop Support Technician position at Teamware Solutions?
? Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications is required. ? Application support: Include all applications on the computer. If this is the global application, coordinate with the second-level team to resolve the issues. ? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior to any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. ? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.? Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, Basic LAN/WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations ? Provide onsite and remote technical assistance to End Users.? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.? Develop standard configuration and documentation; Develop installation and configuration procedures documentation (KB/KEDB and SOPs) ? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.? Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
Job Type: Contract
Pay: $23.14 - $25.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Raleigh, NC 27601 (Required)
Ability to Relocate:
- Raleigh, NC 27601: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $25
