What are the responsibilities and job description for the Desktop Support Technician position at Teamware Solutions?
Job Summary
As a Desktop Support Technician, you will be responsible for providing technical assistance and support to company employees for desktop systems, software, and hardware. You will play a crucial role in ensuring the smooth operation of the organization's IT environment.
Duties
- Install, maintain, and troubleshoot desktop hardware and software
- Respond to IT support requests in a timely manner
- Configure and deploy desktops, laptops, and mobile devices
- Collaborate with the IT team to resolve technical issues
- Assist in managing IT infrastructure and services
- Document all support activities and solutions in the ticketing system
- Provide technical support for Mac OS and Windows operating systems
- Set up user accounts and permissions in Active Directory
- Conduct regular system audits to ensure compliance with security protocols
Experience
- Proficiency in TCP/IP networking protocols
- Knowledge of ServiceNow or similar ticketing systems
- Familiarity with IT infrastructure components
- Experience in providing technical support to end-users
- Ability to troubleshoot and analyze complex technical issues
- Strong customer service skills with the ability to communicate effectively
If you are a tech-savvy professional with a passion for problem-solving and excellent communication skills, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Type: Contract
Pay: $21.93 - $25.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Wilmington, DE 19801 (Required)
Ability to Relocate:
- Wilmington, DE 19801: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
