HR Technology Specialist - Hybrid NYC

Would you like to contribute to exciting digital transformation projects with people who are passionate about innovation? With TeamWork Management, the possibilities are endless. We are a local fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.

Joining our TeamWork Management subsidiary in Boston means being part of our US-based team with 60 information technology specialists in a fun environment where diversity and international talent are put forward. We offer opportunities for continuous learning, a robust benefits package, remote work flexibility, and lots of company perks!

Who are we?

TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.

With US offices in Boston, Fort Lauderdale and San Diego, our approach is universal: supporting our clients in all aspects of their digital transformation projects.

The HR technology Specialist role supports the Human Resources department, and the HR Applications end users by addressing the HR Applications maintenance, technical issues solving, training, support, and development requests to ensure that the business is provided support and tools that fit business needs. They are responsible for translating business requirements to help ensure that technical solutions rolled out consider local needs, are tested, and provide efficiencies where possible. Overall ownership of HR IS support, testing, training, and communication from group HR and Group HRIS. Accountable for facilitation, documentation, and execution of technical system integrations and business advisory to improve systems efficiencies with a customer-centric approach.

Responsibilities: to be done in collaboration and sharing the overall outcome responsibility with the HR technology Manager:

HR Systems and Applications Support

• Own and execute systems technical administration for HR solutions, including but not limited to technical configuration, testing, issues troubleshooting, and resolution.
• A systematic review of all open tickets, resolution, follow-up, and escalations is required.
• Support personnel administration, organization management, reporting tools, talent management, preboarding cockpit, salary review tools in SAP HR, and interfaces with other systems. Ensure support to the different systems (Ceridian, Benefits, Cornerstone)
• Ensure user access creation and management. Support user access review.
• For issues resolution and enhancement application, collaborate with the Service desk, Information security, connectivity, Hr Ops, Analytics, etc. when it applies
• Escalate to/partner with L3 recurring issues or issues that cannot be resolved at L2 level
• Understands data governance across SAP HR and downstream systems.
• Develop business understanding with the HR user's support.
• Develop a clear understanding of industry-leading solutions/trends in the HR Technology field.

HR Systems and Applications Testing

• Ensure the unit/technical Testing of system changes and new software enhancements.
• Participate in the test releases communicated by providers (Ceridian, benefits, etc.) or Groupe HRIS (SAP HR, Cornerstone, People First, etc.).
• Test coordination and participation on UAT's.
• Develops and maintains HR technical and user documentation for local projects—relay documentation provided by Group HRIS.

Training

• Provides HR users training on HR systems functionalities: training to include live demos based on system capacities.
• Prepare training material and propose a training plan.
• With the HR Technology Sr Manager, build and implement a training program. Partner with the Richemont Learning and Development department

Projects

• Participates in the selection process of any HR-related application.
• Take proactive participation in the Development, Design of system new software enhancements.
• Develop and maintain both technical and user documentation.
• Understand the implementation in light of HR Applications support and Existing HR processes landscape.
• Understand budget constraints in relation to support/evolutions of solutions to adapt priorities management.

Communication

• Subscribes to relevant Yammer groups.
• Attends relevant Group conferences and workshops,
• Gathers release information, review them and communicate changes to HR community as relevant.

Education: College education or technical school background.

Required experience:

• 2 years of HR-related Technical support experience.
• Knowledge of SAP/HR and/or Workday tools is a plus
• Exposure to People-technology-related projects.

Technical skills/abilities:

• Solid understanding of SAP HR and/or Workday
• Hr System configuration experience in Personnel Administration, Organizational Management, and/or Payroll (plus)
• In depth knowledge of HR reporting tools and techniques (plus)
• Proficiency with Microsoft Office Suite.

Personal skills:

• Strong problem-solving skills
• Customer focused.
• Self-motivation and ability to work independently.
• Excellent written and verbal communication skills.
• Proven ability to collaborate with customers to define issue and plan of action with flexibility.
• Must be detailed oriented.
• Effectively manage different tasks simultaneously
• Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
• Exceptional people skills with demonstrated ability to work with both a technical and functional audience

• HYBRID: 4 times a week onsite
• Contractor - hourly paid
• Work Location: ONLY applications for New York City or Shelton CT