What are the responsibilities and job description for the Barista position at Teapresso Bar Ka Makana Ali'i?
About us
Teapresso Bar Ka Makana Ali'i is a small business in Kapolei, HI. We are customer-centric, engaging, fun and our goal is to To make every customer smile and offer quality beverages to our customers..
Our work environment includes:
- On-the-job training
- Safe work environment
- Growth opportunities
Position Title: Lead Barista
Job Summary:
The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members, assist in the training program and serve as a role model. The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents Teapresso Bar Ka Makana Ali’I and Aiea in a professional manner. All team members are expected to support the Mission/Vision and follow the House Rules.
Product:
· Educates our customers on the superior quality of Company products and services.
· Make coffee, teas, lemonades, specialty beverages per customers’ orders according to Company guidelines.
· Sells and serves products to customers in a courteous and friendly manner.
· Continues to learn and educate themselves on boba products, coffee blends, tea products, coffee brewing, lemonades, milk teas and blended products.
· Participates in all sales promotions effectively and efficiently.
· Safely handles all hot and cold drinks during drink preparation.
· Ensures that all customers are educated on our products and services.
· Maintains the highest quality, consistent product standards.
· Follows all Company drink recipes and procedures.
Service:
· Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
· Verbally receives and calls back customer orders in a friendly manner.
· Reports all customer complaints to manager on duty.
· Responds proactively to prevent customer service situations.
· Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
· Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
· Answers customer questions regarding boba products, coffee blends, lemonades, milk teas, preparation, and product freshness.
· Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
Environment:
· Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
· Restocks shelves, when necessary.
· Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
· Assists in the distribution of weekly inventory and maintains a clean and organized storage room.
· Reports potential safety hazards to the supervisor/manager on duty.
· Reports all employee accidents to the supervisor/ manager on duty.
· Informs the supervisor/manager on duty of any operational inconsistencies.
Requirements, Qualifications & Physical Demands
· Runs errands, when needed.
· Works special events, as needed.
· Maintains positive Company morale.
· Must be able to work overtime, as needed.
· Must have received a meets expectations or above on their most recent performance review and not have received any disciplinary actions within the prior three months.
· Demonstrated ability to lead, communicate and train fellow team members in the Teapresso Bar Ka Makana Ali’I and Aiea standards.
· Excellent verbal and written skills.
· Well-organized and detail-oriented.
· Register and cash handling experience..
· Regularly required to stand, walk, talk and hear.
· Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms.
· Regularly required to lift and/or move items up to 30 pounds.
· Vision requirements: close vision, distance vision, and ability to adjust and focus.
· Regularly required to handle cold and hot beverages.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Guest services: 1 year (Preferred)
- Barista experience: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $14 - $16