Residential Account Manager

BASIC JOB SUMMARY:

The main purpose of this job is to grow the residential customer base through new accounts, add on sales, and service upgrades, in our local market area as well as fringe area build out. Job requires familiarity with advanced industry concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environment.
• Responsible for selling into the fringe market areas to expand and grow residential base.
• Stay abreast of company products and industry trends to best meet the needs of the customer.
• Demonstrate the ability to continually improve communication, negotiation, and closing skills that lead to interpreting customer needs while effectively promoting company products/services and securing service agreements to obtain revenue growth.
• Update and maintains customer accounts information with customer notes, calls, documents, as well as spreadsheets and reporting documents.
• Responsible for obtaining and maintaining up-to-date customer record information including but not limited to contact information, updated CPNI, email, and alternate phone contacts as necessary.
• Interact with customers to build relationships that promote satisfaction in TEC brands and products leading to referrals.
• Research, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management.
• Coordinate and assist with Sales and Customer Relations to ensure the satisfaction and security of customers.
• Attend functions such as chamber events, community sponsored events, TEC marketing events, as a TEC representative.
• Demonstrate willingness to remain flexible in work scheduling to achieve necessary call results.
• Serve as a team player working well with customers, business sales team, and other departments within TEC organization.

Education/Experience - A high school diploma or equivalent is required, however a two-year associate degree from a junior college is preferred. A minimum of one year of computer experience and experience in Microsoft Office applications is preferred. Previous experience in outbound call center, inside sales experience, or related sales experience is preferred. Organizational skills are required. Must have the ability to maintain and meet multiple and competing deadlines. Ability to demonstrate willingness and enthusiasm to learn and apply new sales techniques will be required. Requires excellent written and verbal skills

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Residential Account Manager, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.