Operations Coordinator

Derived from the Latin word “scutum,” meaning “shield,” the Scutum Group provides products and services that protect lives, assets, and data, safeguarding the future of millions of people and thousands of businesses every day. Since its founding in 1989, Scutum has become a key international player in Safety, Security, and Fire Protection, with a strong presence in B2B and B2G markets. Through continuous investments in technology and unparalleled expertise, the Group has grown into a $300 million organization with over 2,000 employees worldwide, operating across 11 countries and over 70 offices.

The Scutum Group entered the North American market in 2020 to form Scutum North America (SNA), with its first acquisition being High Rise Fire & Security in New York. SNA is headquartered in New York City, and our objective is to expand Scutum's footprint in the U.S. through organic growth and acquisitions. Since 2020, SNA has strategically acquired ten companies across North America, strengthening our position as a leader in the electronic security industry. We are currently seeking a skilled and motivated Operations Coordinator to join one of our entities, Thompson Electronics Company (TEC), at their 751 Frontenac Road Suite #115, Naperville, IL 60563 location. This role offers an exciting opportunity to contribute to our continued growth and success.

With its main office in Peoria, IL, since 1980, TEC has been a trusted leader in the design, installation, project management, and service of cutting-edge business electronic systems with expertise in: Audiovisual Systems; Mass Communication Solutions; Emergency Communication Systems; Security and Surveillance Technologies; Life Safety Solutions; Fire Alarm Systems; Repairs, Maintenance, and Ongoing Service. TEC delivers a high-quality client service that ensures 24/7 protection to all commercial, industrial, and government accounts.

The Operations Coordinator will serve as the central liaison between Project Managers, executives, clients, and various stakeholders to ensure seamless project execution. This role involves maintaining accurate records, coordinating meetings, tracking project progress, and supporting quality assurance efforts. The Operations Coordinator will also oversee document control, scheduling, and client communications while working closely with teams to resolve project roadblocks and meet deadlines effectively.

In addition to the above, the following are the duties and responsibilities of the Project Estimator:

Essential Duties and Responsibilities

• Act as a liaison between Project Managers, executives, clients, and Local Authorities Having Jurisdiction (AHJ).
• Maintain accurate project records, track progress, and address any issues encountered.
• Conduct regular project reviews to ensure quality assurance and support for clients and Project Managers.
• Coordinate and schedule meetings, document key action items, and manage project calendars.
• Communicate and collaborate with Project Engineers, contractors, architects, and vendors to ensure smooth project execution.
• Develop and implement project plans with defined deliverables, milestones, and schedules.
• Review project blueprints for compliance with local regulations and recommend solutions for non-conformance issues.
• Ensure all project documentation is prepared, reviewed, and submitted in compliance with regulatory requirements.
• Work with Project Managers to resolve stalled projects and ensure timely completion.
• Oversee and update operational reports, including installation, programming, commissioning, and billing reports.
• Review project closeout documentation to confirm all necessary materials are collected and delivered.
• Support the Operations team in account management and client relationship management

Required Education, Knowledge and Skills

• BA in business management or similar field, of 5 years combination higher education & related experience and/or training
• Proficient in executing Project Operations SOPs, both written and implied
• Strong understanding of fire alarm systems and their functions
• Skilled at managing multiple projects and priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Proficient in reading and interpreting blueprints
• Strong computer skills, including Microsoft Office Suite and relevant applications
• Self-motivated with the ability to work independently and collaboratively
• Effective problem-solving, decision-making, negotiation, and persuasion skills
• Strong time management and ability to work under pressure while handling multiple projects

Critical Requirements

• Flexible schedule to meet client expectations
• Comfortable working in unfinished high-rise buildings
• Physically able to stand, walk, kneel, climb, and use hands for various tasks; must have strong vision and spatial awareness

Compensation and Benefits

• Competitive salary plus performance bonus
• Travel and expense account
• Full Medical and Dental coverage (Individual & Family)
• Disability insurance
• Paid Vacations and Holidays
• 401k plan with additional company contributions

Company-Sponsored Certifications and Trainings

• 30-Hour OSHA Construction Safety Certification
• Standard Operating Procedure Training Program
• Company Project Management Software
• Client Service Training Program
• Time to Service Training Program
• Communicate to Service Training Program
• NICET Certifications
• Fire Department Filing & Expediting, Process License
• Lean Six Sigma Certification
• Access to industry training and tuition reimbursement

In summary, SNA offers competitive compensation with a comprehensive benefits package along with exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization with the opportunity to work on diverse and exciting projects in the low-voltage and security systems industry. Our organization is growing, dynamic, and proud of our culture in providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service.

Come explore the possibilities at SNA!