Technician I

ESSENTAIL JOB FUNCTIONS: 

The essential job functions and duties described below may not be the only requirements of the position.  It may be necessary to follow other instructions or perform other related duties as required by the company.

• Install company products and services including voice, data, broadband, video, and security systems. Includes but not limited to installation of modems, routers, internet protocol (IP) switches and networking equipment and the understanding of interoperability between various networking segments/systems, such as IAD, session initiation protocol (SIP) phones, key services unit (KSU), private business exchange (PBX), voice over internet protocol (VOIP) and related services
• Create, manage, update, and escalate tickets in the ticket system
• Troubleshoot and resolve/repair customer issues associated with company products and services including voice, broadband, video, and security systems
• Assess where trouble is located including traveling by vehicle (requiring a valid driver's license) to customer facility and checking wiring from cable to plant, pole to facility, and building to equipment. May require a commercial driver’s license.
• Operate Facilities Management (FM) system including updating and closing trouble tickets and service orders
• Operate test equipment to test circuits and condition/characterize copper circuits and store test results in customer folders in the ticket system
• Requires high level of customer contact to ensure customer satisfaction
• May install communications and data equipment, related systems, power panels, concrete pads, and ground fields that are associated with installation
• May install from staking sheets the buried distribution cable and pedestals. May cut overall service to old plant and new plant resources
• May install and maintain transport and special service circuits. Includes but not limited to T-1’s and HDSL, utilizing copper and or fiber
• May be responsible for the emergency repairs of all fiber optic cables in the system including terminating fiber drops into Optical Network Terminal’s (ONT), test, and turning up services
• Follow Electronic Industries Alliance (EIA) / Telecommunications Industry Association (TIA) 586A guidelines for inside telephone and data wiring
• Responsible for the adherence to all standard operating procedures to promote safety of all employees
• May be responsible for operating safety and efficiently equipment including but not limited to vehicles, cable plow, trencher, backhoe, and aerial bucket trucks

OTHER JOB FUNCTIONS:

• Any other duties that may be assigned