What are the responsibilities and job description for the Desktop Support Engineer position at Teceze Ltd?
Job Details
Key Responsibilities:
- Provide Level 2 technical support for desktop and Mac systems, including hardware, software, and peripherals.
- Diagnose and resolve complex technical issues related to desktop and Mac environments in a timely manner.
- Install, configure, and maintain desktop operating systems, software applications, and utilities.
- Perform system upgrades and migrations for desktop and Mac platforms as necessary.
- Collaborate with other IT teams to ensure seamless integration of desktop and Mac systems with network infrastructure and enterprise applications.
- Document and maintain accurate records of all support activities, including troubleshooting steps and resolutions.
- Assist with the development and implementation of desktop and Mac support policies, procedures, and best practices.
- Provide end-user training and guidance on the proper use of desktop and Mac hardware and software.
- Participate in on-call rotation and provide after-hours support as needed.
- Stay current with industry trends and advancements in desktop and Mac technologies and make recommendations for continuous improvement.
Qualifications:
- Minimum of 3-5 years of experience in a desktop support role, with a focus on Level 2 support.
- Proficiency in supporting both Windows and Mac operating systems.
- Strong knowledge of desktop hardware components and peripherals.
- Experience with desktop imaging and deployment technologies (e.g., SCCM, JAMF).
- Familiarity with Active Directory, Group Policy, and other directory services.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
- Strong communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Industry certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or Apple Certified Support Professional (ACSP) a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
