White Glove Support Engineer / VIP Support

• Provide high-touch, end-to-end IT support for C-level executives and VIP users.

• Set up, configure, and troubleshoot desktops, laptops, mobile devices, AV/VC systems, and other peripherals.

• Offer immediate response to critical technical issues affecting VIP users, ensuring minimal downtime.

• Maintain confidentiality and professionalism while working closely with high-level personnel.

• Manage and support remote sessions, on-site assistance, and home office setups as required.

• Coordinate with backend IT teams to escalate and resolve complex issues efficiently.

• Proactively monitor devices and services to ensure smooth operation and high availability.

• Deliver exceptional customer service with strong communication and follow-up skills.

Requirements:

• 5 years of experience in IT support, preferably in a white-glove or executive support environment.

• Strong knowledge of Windows, macOS, Microsoft 365, conferencing tools (Zoom, Teams, etc.), and mobile device support.

• Excellent troubleshooting and problem-solving skills.

• High level of discretion, reliability, and professionalism.

• Ability to work independently, manage priorities, and adapt to dynamic environments.

• Willingness to provide off-hours and on-call support as needed.