Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our team. The ideal candidate will provide hands-on support, resolve technical issues, and ensure seamless IT operations across our organization. You’ll be responsible for installing, maintaining, and troubleshooting desktop systems, software, and peripherals while delivering exceptional customer service.

Key Responsibilities:

• Provide Level 2 desktop support to end users, ensuring prompt resolution of hardware and software issues.
• Install, configure, and maintain desktop operating systems (Windows/Mac), applications, and peripherals.
• Manage user accounts, permissions, and security groups in Active Directory and other IT systems.
• Diagnose and resolve network connectivity issues, including LAN/WAN, VPN, and Wi-Fi.
• Assist with IT asset management, including inventory tracking, procurement, and deployment of devices.
• Configure and troubleshoot enterprise productivity tools (e.g., Microsoft Office, Google Workspace, collaboration software).
• Coordinate with cross-functional IT teams to escalate and resolve complex issues.
• Document procedures, solutions, and technical issues in ticketing systems like ServiceNow, Jira, or equivalent tools.
• Train and guide end users on basic IT operations and troubleshooting best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience in desktop support or similar IT support roles (2 years preferred).
• Strong knowledge of Windows and macOS operating systems.
• Hands-on experience with Active Directory, Office 365, and remote support tools.
• Basic understanding of networking principles and troubleshooting (DNS, DHCP, TCP/IP).
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Certification in CompTIA A , Microsoft MCP, or similar IT certifications is a plus.

Preferred Skills:

• Experience with ITSM tools (e.g., ServiceNow, Zendesk, Jira).
• Familiarity with imaging and deployment tools (e.g., SCCM, MDT).
• Knowledge of enterprise collaboration tools like Zoom, Teams, or Slack.
• Basic scripting knowledge in PowerShell or similar languages.