Data Center Technician II

Job Description:

The Critical Facilities Technician II is responsible for the operation, repair, and maintenance of critical facilities infrastructure supporting IT compute environments. This includes electrical, mechanical, plumbing/piping equipment, machinery, and controls located across the data center campus.

Assigned to a 24x7x365 operations team, the technician monitors operations, assesses building systems, performs routine planned and reactive maintenance and repairs, and reports status to the facilities management team.

This role performs ongoing assessments of building systems, operations, and performance. It involves testing, rounds, and analyzing data to ensure proper functioning of critical infrastructure systems and equipment.

The technician assists customers, vendors, subcontractor support personnel throughout the data center in person and via phone while performing work.

They manage tickets within the ticketing system, communicating and escalating alerts and customer requests to the management team.

This role requires on-site work hours to support a 24X7X365 data center environment.

Responsibilities:

• Team lead providing training, guidance, and transfer of knowledge to associate technicians.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Operates and maintains routine and emergency services on various critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, rooftop HVAC, building monitoring systems, etc.
• Assists other team members with major repairs and maintenance of building, grounds, and equipment.
• Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Assists the facility manager and other team members to ensure necessary tools and equipment are available to complete all maintenance and perform necessary work.
• Utilizes the site CMMS system to create and/or update service tickets related to maintenance and repairs and record critical facility issues and related alerts.
• Complies with departmental policy for safe storage, usage, and disposal of hazardous materials.
• Responds to out-of-hours emergency calls.
• Performs all operations and maintenance protocols meeting safety, maintenance, and operations standards including OSHA, ASHRAE, NETA, NEC, NFPA, and Equipment OEM standards.
• Must be hands-on and walk site to observe, respond, and direct teams as appropriate.
• Capable to lift and/or move up to 39 pounds independently and/or assist others in lifts over 40 pounds.
• Capable to assist associate technical teams with physical, lifting, moving, adjusting, climbing, crouching, etc. in the performance of maintenance and repairs.

Qualifications:

• 10 years of relevant work experience in a data center or other critical environment, commercial utilities plant operations, or 6 years equivalent Technical (Military/Trade School) training and/or experience.
• 8 years of experience with advanced understanding of electrical or mechanical systems involved in critical data center operations.
• 8 years of experience with root cause analysis and troubleshooting/problem solving, reading and understanding schematics and building drawings.
• High School Diploma or Equivalent GED.
• Virginia State Certification Master Mechanical/HVAC with CFC recovery certification.
• 5 years of experience with Microsoft Excel, Word, Outlook, Adobe, and other basic administrative tools.