Technical Support Manager – Nuclear Operations

LOCATION: Aiken, SC

SUMMARY:

This position is a high-level administrative and technical support role requiring extensive experience in project administration, technical documentation, and compliance with DOE standards. The ideal candidate will have strong leadership and problem-solving skills, with a deep understanding of nuclear operations, LMS, and engineering document management systems. An active or recent DOE “Q” clearance will strengthen the candidate’s profile.

Primary Responsibilities:

1. Technical Document Development:

• Develop, review, approve, and present technical work documents for the safe operation of Tritium.
• Ensure compliance with DOE Orders and implement applicable controls in field procedures.

1. Technical Support Assessments:

• Conduct and maintain program manuals.
• Assess technical support programs for compliance and effectiveness.

1. Administrative and Engineering/Training Support:

• Manage engineering/training administrative activities:
• Equipment procurement, maintenance, and repair.
• Availability of office supplies and software (in LMS).
• Coordination of office space and filing systems.
• Tracking and retrieval of documents and commitments.
• Resolve complex problems using creative and innovative approaches.
• Develop solutions to administrative problems within the Learning Management System (LMS).
• Improve administrative processes and methodologies.

1. Leadership and Management:

• Lead the Training Coordinator (TC) department.
• Provide direction and support to professional administrative staff.
• Manage workload, schedules, and personnel assignments.
• Provide training and guidance to junior staff.

1. Process and Systems Management:

• Formulate and implement standard operating procedures for:
• Retention, protection, retrieval, and disposal of records.
• Processing design/watchbill documents via Smart Plant Foundation (SPF) and Electronic Document Workflow System (EDWS).
• Manage employee communications, recognition programs, and security clearance requests.
• Oversee travel and training for Design Engineering teams.

1. Performance and Reporting:

• Compile and analyze department performance data.
• Prepare reports for senior management and propose improvement initiatives.
• Support budgeting and resource planning.

Required Qualifications

✅ Bachelor’s degree in business or related field 12 years of project administration and supervision.

✅ Associate degree 15 years of project administration experience.

✅ High school diploma 18 years of relevant work experience.

Technical Skills & Expertise:

• In-depth knowledge of engineering/training document work systems.
• Proficiency with Microsoft Office and general office applications.
• Expertise in budgeting processes and site accounting practices.
• Strong understanding of project procedures and administrative practices.
• Strong oral and written communication skills.
• Strong organizational and negotiation skills.

Security Requirements:

• Must be able to obtain and maintain a DOE “Q” security clearance.
• A positive Facility Security Clearance (FOCI) from DOE is required.

Preferred Qualifications

✅ Active DOE clearance (L or Q) within the past 2 years is preferred.

✅ Subject Matter Expert (SME) in Learning Management System (LMS).

✅ Experience with:

• DOE Order 426.2, 4B Manual, 2S Manual Conduct of Operation
• Developing and approving Qualification/Certification Cards
• ✅ Experience conducting Nuclear Operational Support Program assessments.