What are the responsibilities and job description for the IT Desktop Support position at Tech Army?
Job Responsibilities:
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Mentor Junior IT Staff and provide end-user training on new technologies
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Assist in File restores
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Work with IT Infrastructure for basic network status and port activation
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Escalate and collaborate with IT Team lead on critical incidents
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Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
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Assists in coordinating and escalation of audiovisual setups and video conferencing support
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Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)
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Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
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Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys
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Participate in after-hours (evening & weekend) on-call rotation
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Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives
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Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff
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Travel to remote locations to provide support, as needed
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Perform other duties as assigned
Required Skills:
· High school diploma or equivalent; additional certifications or relevant education is a plus.
· IT Enterprise experience is preferred
· Minimum two years’ experience in customer service and quality assurance.
· Previous experience using a ticketing system that manages support requests and monitoring trends.
· Experience with scripting and automation.
· Ability to manage multiple priorities and work independently or as part of a team
· Capacity to perform in high-pressure situations, with strong organizational and time-management skills
· Excellent problem-solving and communication skills.
· Strong technical troubleshooting skills with hardware and software issues.
· Understanding help desk processes and service management principles
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- Evening shift
- Night shift
- On call
- Rotating weekends
Ability to Commute:
- Tallahassee, FL 32306 (Required)
Ability to Relocate:
- Tallahassee, FL 32306: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30
