Technical Support

Position Overview:

Strong customer service skills are essential for this role, as the position involves direct interaction with end users to ensure the smooth operation of desktop and end-user computing systems. The successful candidate will provide Tier 1 and Tier 2 technical support while participating in the configuration, installation, and maintenance of software and hardware for both local and remote IT users.

Key Responsibilities Include (but are not limited to):

• Configure and install software for desktops and laptops used by IT users.
• Install and roll out new software packages and upgrades.
• Install and maintain desktop hardware, including new deployments.
• Maintain and update desktop software and hardware inventory.
• Provide technical support to a mobile workforce.
• Deliver Tier 1 and Tier 2 support for end-user computing systems, including desktop-based LAN systems.
• Troubleshoot standard IT issues independently or with the aid of guidelines.
• Escalate complex or unresolved issues to Tier 3 support as needed.
• Document technical problems and their resolutions thoroughly.
• Conduct informal end-user training when required.
• Participate in the evaluation and testing of new desktop software and hardware packages.
• Assist in implementing pilot prototypes for new desktop technologies.

Job Type: Contract

Pay: From $25.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Tallahassee, FL 32301 (Preferred)

Ability to Relocate:

• Tallahassee, FL 32301: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25