What are the responsibilities and job description for the Contact Center Specialist - Banking position at Tech Credit Union?
Job Description
Job Description
If you want to change people’s lives and love to brighten people’s days, we would love to meet you! Tech Credit Union currently has an opening for a Contact Center Specialist . This is a 100% in-office position located in Valparaiso, IN.
Come work with the "Best Credit Union in the Region" ! In our 11 branches, our teams provide our Members with better options that guide them on the path to reach their financial goals throughout life’s journey.
Since 1936, we have been a trusted financial partner to generations of Members and their families in Northwest Indiana and the Chicagoland South Suburbs.
As the Contact Center Specialist , you will respond to a high volume of inbound calls, emails, and other communication platforms, delivering superior member service, and provide first person resolution to member inquiries.
The primary responsibilities of the Contact Center Specialist are :
- Answer any questions about Tech CU’s locations, services, products, payment inquires etc.
- Help resolve any product or service problem or complaint in a timely manner
- Perform member account maintenance
- Take, process and close consumer loan application
- Process and open new accounts
- Achieve all sales goals, service expectations, and educational goals
There is no face-to-face interaction in this role. All communication is through phone or technology platforms.
Qualified candidates for our Contact Center Specialist position will have :
Tech Credit Union offers :
Our Core Values
Tech Credit Union is a better financial services option because we support our members, our team, and our communities in exceptional ways...
If our Contact Center Specialis t position sounds like a better option for your career, please apply today.
Tech Credit Union is an Equal Opportunity Employer.
