Service Coordinator

Job Title: Alarm Service CoordinatorLocation: Englewood, CO
Company: Commercial Electronics SystemsAbout UsCommercial Electronics Systems is a trusted provider of cutting-edge electronic systems solutions. We’re committed to offering excellent service while fostering a supportive, small-company culture. We provide robust employee benefits, including health insurance, 401(k), PTO, and professional development opportunities.Job OverviewWe are seeking a highly organized and customer-focused Alarm Service Coordinator to manage and support the day-to-day operations of our alarm service department. The ideal candidate will work closely with technicians, clients, and management to ensure efficient scheduling, prompt issue resolution, and superior customer service.Key Responsibilities

• Scheduling: Coordinate and schedule service calls, ensuring optimal technician assignments and timely response to customer needs.
• Customer Support: Serve as the primary point of contact for clients, addressing inquiries, service requests, and concerns professionally and promptly.
• Service Dispatch: Dispatch technicians for scheduled and emergency service calls, providing detailed work orders and instructions.
• Documentation: Maintain accurate records of service requests, completed work, and follow-up actions in the company’s database.
• Parts and Supplies Management: Assist in ordering and tracking parts and supplies needed for service calls.
• Billing Support: Collaborate with the accounting team to ensure accurate invoicing for completed services.
• Team Coordination: Communicate effectively with technicians and management to ensure seamless operations and customer satisfaction.
• Compliance: Ensure service activities comply with industry standards, local regulations, and company policies.

Qualifications

• Experience:
• 2 years of experience in a customer service, scheduling, or coordination role, preferably in the alarm or low-voltage systems industry.
• Education:
• High school diploma required; associate’s or bachelor’s degree is a plus.
• Skills:
• Excellent organizational and time-management skills.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and CRM or scheduling software.
• Basic understanding of alarm systems or related technology is a plus.
• Attributes:
• Customer-focused attitude with a commitment to quality service.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive health for employee.
• 401(k) .
• Paid Time Off (PTO) and paid holidays.
• Opportunities for learning and professional growth.
• A collaborative, supportive work environment.

How to ApplyIf you are a detail-oriented professional who enjoys providing exceptional customer service and coordinating efficient operations, we’d love to hear from you! Please submit your resume and a cover letter detailing your qualifications to gary@electronicssystems.com.

Commercial Electronics Systems is an equal opportunity employer.

Job Type: Full-time

Pay: $23.37 - $27.93 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person

Salary : $23 - $28