What are the responsibilities and job description for the Customer Service Manager position at Tech Electronics?
Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
- Health, Vision & Dental Insurance on DAY ONE
- Company credit card, cellphone, laptop (as needed)
- Paid Time Off & Accrued Personal Time
- Tuition Reimbursement
- Long term & Short-term disability
- Generous Holiday Schedule
- Hybrid office schedule (select positions)
- Immense Growth Opportunities
- Relaxed Family Culture
- Teladoc, SurgeryPlus, & other medical benefits
What you'll do as a Customer Service Manager
Tech Electronics is looking to hire a Customer Service Manager (CSM) specific to our hospital and in-patient medical facilities clients. The primary function of the CSM is to manage a portfolio of service customers to ensure timely maintenance and inspections while providing high-level consultation to inpatient Medical and Hospital facilities related to the requirements of the Department of Health and Human Services (HHS) as well as the Centers for Medicare & Medicaid Services (CMS). This position does not have direct reports.
- Manage Service Agreement Financial Performance
- Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales
- Responsible for quality assurance of all agreement deliverables
- Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customer's installed base information
- Provide client consultation on the requirements of third-party inspection companies including Joint Commission (JCAHO), Det Norske Veritas (DNV), and the Center for Improvement in Healthcare Quality (CIHQ) as well as CMS/HHS
- Assist the sales department in providing proactive engagement for renewals and closures
- Provide other activities as assigned by the manager.
Basic Qualifications:
- Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on the requirements of CMS/HHS
- Excellent organizational and interpersonal skills
- Proficient in Microsoft Office and business software systems
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Must be 21 years of age and possess a valid driver's license with limited violations
Preferred Qualifications:
- Master's Degree
- Experience in the building technology industry; 2 years
- (Fire specific) NICET Level 2 certification
- Familiarity or experience with engineering Fire Alarm, or other life safety systems
