What are the responsibilities and job description for the Managed Systems Coordinator position at Tech Electronics?
Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with nine offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
- Health, Vision & Dental Insurance on DAY ONE
- Paid Time Off & Accrued Personal Time
- Tuition Reimbursement
- Long term & Short-term disability
- Generous Holiday Schedule
- Hybrid office schedule
- Immense Growth Opportunities
- Relaxed Family Culture
- Teladoc, SurgeryPlus, & other medical benefits
What you'll do as a Managed Systems Coordinator
- Receives and processes all customer requests for inspections and service requests on their communication system via Internet, telephone, fax, or e-mail.
- Ensures that all information is obtained from the customer so service personnel can properly inspect or service the system in a timely manner ensuring that we meet the customer's expectations regarding response and resolution time frames.
- Continuously reviews status of work orders to ensure proper resolution time frames are met. Maintains a detailed knowledge on Tech's services, systems, and personnel in order to properly support the customer's service requests.
- Treats each customer with a sense of professionalism and urgency so as to project a competent and concerned attitude.
- Dispatches appropriate inspectors and service technicians as required by service request or Service Supervisor. Communicates to the technicians all the information so they can be successful on service calls; maintains awareness of reducing windshield time between service calls through use of the global positioning system
- Ensures accurate information is entered into the database and the database always remains current and up-to-date.
What you need as a Managed Systems Coordinator
- High School diploma or G.E.D. equivalent
- Two years call center or dispatching experience
- One year experience using computer systems, including MS Office.
- Customer service & strong communication skills
