What are the responsibilities and job description for the Process and Systems Manager – Service position at Tech Electronics?
Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's In It For You
We are seeking a Senior manager to oversee the systems, workflows, and data analysis for dispatch, invoicing, customer service, forecasting, and collections. This role will drive operational efficiency, improve customer satisfaction, optimize financial processes, and align service operations with business objectives. Our services are growing double digit and we are in the process of implementing new technologies that will help us scale and improve our customer and employee experience.
Key Responsibilities
The company culture is employee-centric and collaborative so this role will need to be skillful in listening, learning and gaining buy-in with the team.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are a drug free workplace. Employment is contingent on passing a drug test.
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's In It For You
- EXCELLENT WAGES
- Health, Vision & Dental Insurance on DAY ONE
- Paid Time Off & Accrued Personal Time
- Tuition Reimbursement
- Long term & Short-term disability
- Generous Holiday Schedule
- Immense Growth Opportunities
- Relaxed Family Culture
- Teladoc, SurgeryPlus, & other medical benefits
We are seeking a Senior manager to oversee the systems, workflows, and data analysis for dispatch, invoicing, customer service, forecasting, and collections. This role will drive operational efficiency, improve customer satisfaction, optimize financial processes, and align service operations with business objectives. Our services are growing double digit and we are in the process of implementing new technologies that will help us scale and improve our customer and employee experience.
Key Responsibilities
- Operational Oversight: Manage and optimize workflows for dispatch, invoicing, customer service, forecasting, and collections to enhance efficiency and scalability.
- Data Analysis: Develop KPIs, analyze performance metrics, and provide actionable insights to improve operations.
- Systems Management: Driver implemention of tools to streamline operations and ensure integration with business systems (ERP, CRM, etc.). We have already selected Acumatica for service management but opportunities exist for additional tools and use of modern communication and analytical tools
- Forecasting & Collections: Oversee demand forecasting and collections processes to enhance financial planning and cash flow.
- Leadership: Mentor team members, foster continuous improvement, and collaborate across departments to align operations with strategic goals.
- Bachelor's degree in Business, Operations, or a related field (MBA preferred).
- Experience in service operations, including leadership roles.
- Expertise in systems management, data analysis and forecasting.
- Strong analytical, organizational, and communication skills.
- Proficiency with some ERP, CRM, and operational tools.
The company culture is employee-centric and collaborative so this role will need to be skillful in listening, learning and gaining buy-in with the team.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are a drug free workplace. Employment is contingent on passing a drug test.
