What are the responsibilities and job description for the Workday Integration Analyst position at Tech Firefly?
The Workday Integration Analyst is responsible for supporting the hospital's business and financial applications to ensure efficient, high-quality, and safe patient care. This position involves implementing, managing, and supporting systems with minimal supervision. The analyst will possess a strong understanding of business and financial operations in a healthcare setting, handle complex issues independently, make design decisions, and clearly communicate technical concepts across the organization.
Key Responsibilities:
- Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
- Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
- Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
- Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
- Implement changes using documented procedures that comply with departmental policies.
- Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
- Mentor junior staff in documenting workflows and developing their technical skills.
- Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
- Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
- Participate in and organize team meetings, maintaining appropriate records.
- Identify opportunities for improving application functionality and stability.
- Anticipate and resolve system problems through independent analysis and solution development.
- Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.
Experience Requirements:
- 7 years of experience with Workday integrations.
- Strong technical and business operations background, particularly in a healthcare environment.
- Knowledge of SDLC, Agile, and other software development methodologies.
- Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
- Ability to analyze complex systems and workflows.
- Strong organizational skills and ability to manage major programs or functions.
- Ability to communicate complex concepts clearly to management and cross-functional teams.
- Strong collaboration and consensus-building skills.
Education Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Paid Time Off
Subsidized Medical, Dental, Vision and Life Insurance
Retirement Benefits
Employee Assistance Programs
