What are the responsibilities and job description for the ServiceNow CMDB Program Manager position at Tech Intellectuals?
Role: ServiceNow CMDB Technical Lead
Role Type: Full-Time (No 3rd Party or Contractors)
Compensation: Up to $135K DOE Bonus
Location: Philadelphia, PA (Onsite)
Years of experience: 7
Overview:
Responsibilities:
- Hands on Expertise with Integrations with data ingestions systems
- Hands-on Experience with Discovery
- Ensure the CI data is properly maintained and is available when and where it’s needed
- Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
- Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
- Develop and monitor CI data health reports / dashboards and resolve any issues
- Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
- Proactively identify CI classes, attributes, and relationship types that are required
- Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
- Ensure the CIs are created or updated using only approved processes and procedures
- Develop, document, and implement CI data audits and address any issues that arise
- Evaluate enhancement requests and identify appropriate solutions
- Providing leadership when implementing new requirements on the Now Platform
- Contributing to the governance processes
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Qualifications:
- Bachelor's degree in Engineering, coupled with extensive experience in ServiceNow ITSM, CMDB, and Discovery.
- Proficient in enterprise architecture and security database design schemas, emphasizing data modeling and integration.
- Skilled in requirements gathering, middleware technologies, and leading the development of architectural and technical standards and best practices.
356976
Job Type: Full-time
Pay: $110,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- ServiceNow: 5 years (Required)
- CMDB: 3 years (Required)
Ability to Commute:
- Philadelphia, PA 19128 (Required)
Work Location: In person
Salary : $110,000 - $135,000
